Something in stock
Variant in stock
It checks your variants and stock, then points to one in stock.
Hiking Boots
$129
Black414243
Olive414243
Do you have these in a 42?
Black is sold out in 42, but olive in 42 is in stock.
From variants and stockProduct
keyplace answers shoppers. We train it for you.
Shoppers ask while they're still choosing and get an answer from your store's data. Guard watches add to cart and sends you an alert when it breaks.
30‑day trial. Uninstall before it ends and you won't be charged.
Hiking Boots
$129
414243
Add to cart
Guard is watching this page
keyplaceI usually wear a 42. Should I order my usual size?
Checking store data...
Yes, go with 42. This model fits true to size.
From the size chart
Ask about this product...
Answers by keyplace AI
Guard · Hiking Boots
keyplace loads
Add to cart works
No page errors
From your store
It answers from your store. If it doesn't know, it says so.
keyplace uses your products, variants, descriptions, metafields, policies and store pages. A question it can't answer comes to our team, and we check what's missing.
It doesn't give medical, legal or financial advice.
In · your store
- Products and variants
- Descriptions and metafields
- Shipping and returns
- Pages and policies
- Points and discounts
- Team-approved answers
keyplaceAre these boots waterproof?
Yes, they have a waterproof membrane.
From team-approved answersHow do I care for the leather on these?
I don't have that information. Try asking something else.
Goes to our teamAnswers by keyplace AI
Questions · unanswered +1
Suggested questions
Questions ready to tap, before shoppers type a word.
Shoppers don't have to dig for the size chart or returns policy. Our team sets up the suggested questions from your store's data.
City Backpack 20 L
Graphite
$54.00
Add to cart
Set up by our team
Does it come in other colors?How many points do I get for this?How do returns work?
Does it come in other colors?
Answers by keyplace AI
2‑3 suggested questions
From your store's data
Shown right away
Variants and other products
Sold out isn't the end. keyplace points to what's in stock.
A sold-out variant doesn't have to end the visit. When a product isn't the right fit, keyplace suggests another one from your store.
Something that fits
Another product
keyplace clears up wrong assumptions and, when it makes sense, suggests a better product from your store.
Will my 16‑inch laptop fit?
No, this one fits laptops up to 15 inches. For a 16‑inch laptop, go with the 26 L, also in graphite. At that price, you won't pay for shipping.
Answer from the catalog and shipping policyCity Backpack 26 L
$64
Your store's offer
Points, discounts, free shipping. keyplace mentions them if they fit.
keyplace also answers from your offer: points, discounts and the free shipping threshold. It adds a hint at the end of an answer, only when it fits the question.
Loyalty points
Says how many points this product earns in your loyalty program.
Do you have these in a 42?
Black is sold out in 42, but olive in 42 is in stock.You'll get 90 points for this product.
Offer hint
Discounts
Mentions a discount or your newsletter sign-up offer.
I usually wear a 42. Should I order my usual size?
Yes, go with 42. This model fits true to size.Sign up and get 10% off your first order.
Offer hint
Free shipping threshold
Says whether this product's price already ships free.
Will my 16‑inch laptop fit?
No, this one fits laptops up to 15 inches. For a 16‑inch laptop, go with the 26 L, also in graphite.At that price, you won't pay for shipping.
Offer hint
At most one hint per answer.
Guard
Shoppers can ask. Guard watches the buy button.
Guard checks three things on your product page.
- keyplace loads
- Add to cart works
- The page has no errors
If one of them fails, keyplace sends you an alert.
Guard also notes product changes in Shopify, like a big price change. You see them in your report.
Guard · Hiking BootsChecking
keyplace loads
Add to cart worksfailing
No page errors
Add to cart is failingBrowser hint: theme script errorTreat it as a clue, not a confirmed cause.
Product change report
Big price change · City Backpack 26 L
Out of stock in every variant · Wool Sweater
What happens when something breaks
1 · Spots the problem
Guard watches signals from real shoppers on your product page.
2 · Sends an alert
keyplace sends you an alert that says what stopped working.
3 · Shows what to check
The alert can point to where to look first, like a theme script or an app that throws errors.
Guard helps, but it's not a guarantee. It watches only your product page and doesn't place orders. With low traffic, some signals show up only in your report.
Knowledge and reports
We approve new answers. You get a monthly report.
When keyplace doesn't know, it drafts an answer and our team checks it. Every month, you see what shoppers asked and what your descriptions are missing.
Unanswered question
The question comes to our team.
Draft answer
keyplace drafts an answer.
Approved by our team
Some answers need a document, like a label, technical sheet or certificate. Answers about prices and discounts always do.
The next shopper gets the answer
Wrong one? Switch it off with “This is not true”.
Monthly report
What shoppers asked about mostWill a 42 fit? · 41×
How often keyplace didn't know
What your descriptions are missingHow do I care for this leather? · 9×
What our team added to Knowledge
Product page health from Guard
Reviewed by a person on our team
Unanswered question
How do I care for the leather on these?
Wipe it with a damp cloth and dry it away from heat.Source: care sheet from the store
Approved by our teamThis is not true
A person on our team reviews the report before we send it. Conversations and questions show up in the app as they happen.
Your data
What we see, and what we don't.
We read your products, policies and store pages to set keyplace up. We can't see your orders or your customer list.
The widget doesn't ask shoppers for their name, email or phone. If a shopper types it, we remove the personal data we detect.
Do you have these in a 42? My email is removed
Black is sold out in 42, but olive in 42 is in stock.
From variants and stockWe see
- Products, variants, prices and stock
- Descriptions, metafields, policies and store pages
- Shopper conversations, after we remove the personal data we detect
- Counts with no conversation text, like how often the widget opens
We don't see
- Your orders
- Your customer list
- Your password or login codes (2FA). We never ask for them.
Collaborator access covers the keyplace app only
Servers in the EU (Amsterdam)
Conversations kept for 30 days
Some providers process data in the USA, including the AI model provider
We don't sell shopper data.
Set up for you
Your part takes four steps. We do the rest.
Setup is included in every plan. We let you know when keyplace is live.
You
- Install from the Shopify App Store
- Give consent for our work and send us your collaborator code
- Accept our request for keyplace‑only access
- Save the ready-made block in your theme editor
We
- Read your products, shipping, returns and store pages
- Set the tone, suggested questions, knowledge and widget look
- Test keyplace's answers on your products
- Tell you what we set up and what your descriptions are missing
keyplacekeyplace is live on your product pages. Here are 3 things we set up:
One thing is missing from your product pages.
- Nothing for you to train
- No setup fee
- We don't change your products, prices or checkout
The difference
Your support chat handles orders. keyplace helps shoppers choose.
Keep your support chat. keyplace works on the product page, while shoppers are still unsure.
| Who handles it | keyplace on the product page | Your support chat |
|---|---|---|
| Works while shoppers choose | Yes | |
| Answers only from your store's data | Yes | |
| Points to a variant in stock | Yes | |
| Guard watches the “Add to cart” button | Yes | |
| Our team approves new answers | Yes | |
| A specific order or delivery | Yes | |
| A return or complaint about an order | Yes | |
| Talking to your team | Yes |
Who handles it
keyplace on the product page- Works while shoppers choose
- Answers only from your store's data
- Points to a variant in stock
- Guard watches the “Add to cart” button
- Our team approves new answers
Your support chat
- A specific order or delivery
- A return or complaint about an order
- Talking to your team
keyplace can't see orders, so delivery questions stay with your support chat.
No. keyplace answers on the product page, while shoppers are still choosing. It can't see orders, so questions about a specific delivery stay with your support chat.
Hire keyplace
Your shoppers already have questions.Let keyplace answer them.
You install and send us your collaborator code. Our team sets up the rest.
Start free30-day trial. Uninstall before it ends and you won't be charged. Plans from $49 a month, with no usage or setup fees.
Example from the keyplace test store.