How keyplace works

keyplace is a new hire for your Shopify product page. It answers shoppers while they're still unsure. Guard watches the same page. Our team sets keyplace up for you.

In short

• keyplace answers shopper questions on your product page, short and to the point.

• It answers only from your store's data. When it doesn't know, it says so.

• Guard checks that keyplace loads, add to cart works and the page has no errors.

• Our team sets keyplace up and checks new answers. There's no setup fee.

• You see shopper conversations and questions live in the keyplace app in your Shopify admin.

What shoppers see

1. On the product page, shoppers see the keyplace field and suggested questions.

2. A shopper asks a question, for example about size, fabric or a variant in stock.

3. keyplace answers right away. It can point to a variant in stock. When a product isn't the right fit, it suggests another one from your store.

4. The widget shows “Answers by keyplace AI”, so shoppers know AI is answering. You can't switch this label off.

Where answers come from

keyplace answers only from what's in your store:

• products, variants, prices and stock

• descriptions and metafields

• shipping, returns, policies and store pages

• offers: points, discounts, shipping threshold

• answers our team has approved

When the answer isn't there, keyplace says it doesn't know. That question comes to us, and we check what's missing. keyplace drafts an answer and our team checks it. Once approved, the next shopper gets it.

More about AI answers

What keyplace doesn't do

• It doesn't change your products, prices or checkout.

• It can't see your orders or your customer list. Questions about a specific delivery stay with your support chat.

• It doesn't ask shoppers for their name, email or phone number.

• It doesn't give medical, legal or financial advice.

Keep your support chat. It handles orders, deliveries, returns and complaints, and it's where shoppers talk to your team.

Where keyplace works

On the Start plan, keyplace works on product pages only. On Growth, Scale and Plus, it also works on a landing page.

Plans and the 30-day trial

Guard watches the page

Guard checks three things: keyplace loads, add to cart works and the page has no errors.

When something breaks, keyplace sends you an alert and shows what to check, like a theme script or an app that throws errors. With low traffic, some signals show up only in your report. Guard helps, but it's not a guarantee.

Guard: what it sees and what it doesn't

Who does what

You make the hire. We do the training. Your part takes four steps:

1. Install keyplace from the Shopify App Store.

2. Give consent for our work and send us your collaborator code.

3. Accept our request for keyplace-only access.

4. Save the ready-made block in your theme editor.

We do the rest. We read your products, shipping, returns and store pages. We set the tone, suggested questions, knowledge and widget look. Then we tell you what we set up and what your descriptions are missing. We let you know when keyplace is live.

After that, we read conversations, add knowledge and check new answers. Every plan gets a monthly report with notes from our team. How often we review conversations depends on your plan.

More on this: What we do for you · Add the keyplace block to your theme · Team access to your store

What you see in the app

You see all of it in your Shopify admin, in the keyplace app. The main tabs:

• Home: setup steps.

• Conversations: shopper conversations as they happen. You can see where keyplace got each answer. We keep conversations for 30 days and remove the personal data we detect.

• Questions: what shoppers ask, including questions keyplace couldn't answer.

• Knowledge: the answers keyplace uses. Switch off a wrong one with This is not true.

• Analytics: widget opens and conversations.

• Settings: pause keyplace with one click. Your knowledge and reports stay.

• Help: how to reach us on your plan.

Common questions

Will keyplace slow down my product page?

Your product page loads a small script. The rest of the widget loads only when a shopper starts typing. Guard also checks that keyplace loads and the page has no errors.

Do I have to train keyplace?

No. Our team sets it up, on every plan, with no setup fee. You can also change the tone yourself in the app.

When will keyplace start answering?

We start as soon as we have your consent and collaborator code. We test its answers on your products and let you know when it's live.

What if keyplace gets something wrong?

It can happen. In Conversations you can see where keyplace got an answer. Switch off a wrong Knowledge answer with This is not true, and our team checks where it came from. If keyplace repeats a mistake from your description or policy, fix the text in Shopify.

Report a wrong answer