What we do for you

In short

• Our team sets keyplace up for you on every plan, with no setup fee.

• You install the app and send us your collaborator code. Then you save the ready-made block in your theme editor.

• Our team checks new answers before keyplace uses them.

• We read conversations and add knowledge. How often depends on your plan.

• Every plan gets a monthly report with notes from our team.

What you do

Your part takes four steps:

1. Install keyplace from the Shopify App Store.

2. Give consent for our work and send us your collaborator code.

3. Accept our collaborator request. It gives us access to the keyplace app only.

4. Save the ready-made keyplace block in your theme editor.

We do the rest. Steps 2 and 3 are in Team access to your store. Step 4 is in Add the keyplace block to your theme.

What we set up

We start as soon as we have your consent and collaborator code. Here is what we do:

• We read your products, shipping, returns and store pages.

• We set the tone, suggested questions, knowledge and widget look.

• We test keyplace's answers on your products.

• We tell you what we set up and what your descriptions are missing.

We let you know when keyplace is live. There's nothing for you to train. You can also change the tone yourself in the app.

We don't change your products, prices or checkout. Our access covers the keyplace app only.

After launch

A new salesperson needs onboarding, training and someone to keep an eye on them. With keyplace, our team does that. On every plan we:

• Check new answers. When keyplace doesn't know something, it says so, and the question comes to us. keyplace drafts an answer and our team checks it. Once we approve it, the next shopper gets it.

• Ask for a document for sensitive claims. We approve some answers only with a document. These cover a product's health claims, how long it keeps after opening, prices and discounts. The same goes for claims like “100% original” or that a product doesn't contain something. Send a label, technical sheet or certificate. A letter from you or the manufacturer works too. keyplace still doesn't give medical advice.

• Read conversations and add knowledge. How often depends on your plan.

• Send a monthly report. A person on our team reviews it before we send it. See Reports: what you see and when.

Guard works on its own. It watches your product page, and when something breaks, keyplace sends you an alert and shows what to check. Guard helps, but it's not a guarantee. See Guard: what it sees and what it doesn't.

See a wrong answer in Knowledge? Switch it off with This is not true. Our team then checks where it came from. For facts from your store pages, the button is different. See Report a wrong answer.

What the plans change

We set keyplace up for you on every plan. Plans differ in how often we review, how you reach us, how many widget languages you get and whether a landing page is included.

• Start: monthly conversation review. Email support. One widget language, product pages only.

• Growth: conversation review every two weeks. Account manager by email. Two widget languages, product pages and a landing page.

• Scale: weekly conversation and page health review. Account manager, optional Slack Connect. All widget languages, product pages and a landing page.

• Plus (Shopify Plus only): everything in Scale, plus quarterly calls. Account manager and Slack Connect. All widget languages, product pages and a landing page.

Prices and the 30-day trial are in Plans and the 30-day trial.

What we never ask for

We never ask for your password or 2FA codes (two-step login codes). We don't accept them by email or on Slack. The same goes for customer and order exports.

If you send any of these by mistake, we won't open them. Delete the message and change your password.

You can revoke our access at any time.

Common questions

Do I have to train keyplace?

No. Our team sets it up and checks new answers. You can change the tone yourself in the app.

Does setup cost extra?

No. Setup is included in every plan, including Start. There is no setup fee and no usage fee.

When does keyplace start answering?

We start as soon as we have your consent and collaborator code. We read your store, set keyplace up and test its answers on your products. Then we let you know it's live.

What happens when keyplace doesn't know an answer?

It says it doesn't know. The question comes to our team, and we check what's missing. Your monthly report also shows what your descriptions are missing.

How do I reach you?

Email us at mati@keyplace.ai. On Scale and Plus, you can also use Slack Connect.