Report a wrong answer (“This is not true”)

In short

• keyplace answers only from your store's data and from answers our team has approved.

• A wrong answer in Knowledge? Click This is not true. keyplace stops using it.

• A mistake from your product description, policy or store page? Fix the text in Shopify.

• In Conversations you can see where keyplace got an answer.

• Not sure what went wrong? Email us at mati@keyplace.ai.

Switch off a wrong answer in Knowledge

We check new Knowledge answers before keyplace uses them. If one still turns out to be wrong, you can switch it off in one click.

1. Open the Knowledge tab.

2. Find the answer. If the list is long, use Search knowledge.

3. Click This is not true.

The button is next to questions and answers, facts and entries from files. Facts from your store pages have a different button. See below.

What happens after you click

• keyplace stops using this answer.

• The answer is marked, so you can see that keyplace doesn't use it.

• Our team gets an alert and checks where the answer came from.

Want to undo it? Click Use it again.

A wrong fact from a store page

For facts keyplace reads from your store pages, the button is Report a mistake. keyplace keeps reading the page from Shopify, so the fix has to be made in Shopify.

Found a wrong answer in a conversation?

1. Open Conversations and find the conversation.

2. Check where keyplace got the answer.

3. If the answer repeats a mistake from your product description or policy, fix the text in Shopify.

4. If it came from Knowledge, switch it off there with This is not true.

5. Not sure? Email mati@keyplace.ai. Tell us which product it was and when the conversation happened. Don't paste the conversation or any shoppers' personal data.

Something else isn't working?

Email mati@keyplace.ai. Tell us what you saw, on which product page and when.

Never send passwords, 2FA codes or shoppers' personal data. If you send a password or code by mistake, we won't open the message. Delete it and change your password.

See also

• AI answers: what shoppers see

• What we do for you